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Get Involved

Help Us Answer the Call!

The Lesbian Gay Bi Trans Youth Line is a service that relies on the contribution of many volunteers. The donation of time and talent by all our volunteers ensures that we are able to provide an empathetic ear and important information to isolated and at-risk youth throughout Ontario. Online and on the phone, Youth Line volunteers provide a province-wide free and anonymous peer support service  for lesbian, gay, bisexual, transsexual, transgender, 2-spirited, queer and questioning youth in Ontario.

Why Volunteer?

  • Meet new people and build your network of support
  • Explore new challenges and learn new skills
  • Improve the quality of life in the LGBTQ community
  • Be there for someone that needs support, information and resources

Things To Consider

  • How much time do I have to volunteer?
  • How long do I want to volunteer for? (1 month, 6 months, 1 year...?)
  • What skills would I enjoy sharing or like to develop?

Volunteer Opportunities

There are many ways to contribute to the Youth Line. Volunteers of all ages and identities are welcome. However, Peer Support Volunteers must be 26 years old or younger; identify as lesbian, gay, bi, trans, intersex, two-spirit, queer, asexual, or something else along those lines; and be able to get to Toronto to volunteer on a weekly basis. 


Peer Support Volunteers

Peer Support Volunteers are the folks on the other end of the line. We take calls, chats, and texts from Ontario's LGBTQ youth. We do this Sunday-Friday, 4:00-9:30 PM.

Learn more about what Peer Support Volunteers do by reading our full Position Description!

Applications to become a Peer Support Volunteer are available here!

  • Applications are due by Tuesday September 30 Tuesday October 7
  • Applicants will be notified about the status of their application by October 10
  • Group interviews will be held on October 11 & 14

Successful applicants must attend one three-hour weekly training (offered on Tuesdays and Saturdays) from October 21-January 24 (with a 2 week break in December) in order to be on the lines.

If you have any questions, you can e-mail us at or call us at 416 962 2232 x 228.


Provincial Outreach Ambassadors

Are you a LGBTT2IAQ youth (26 and under) living outside of Toronto?

The Provincial Outreach Ambassador Program is a leadership program that aims to develop a network of LGBTT2IAQ youth leaders and youth voices in communities across Ontario. Provincial Outreach Ambassadors are invited to a leadership conference in Toronto in Febraury/March 2013 and provided with regular online capacity building workshops.

The program is a one year commitment of 10 hours per month. The year culminates in each Provincial Outreach Ambassador developing or participating in a project that benefits their local community, and creates space for LGBTT2IAQ youth to thrive without fear or compromise.

Provincial Outreach Ambassadors are also the Youth Line's eyes, ears, hands, and feet across the province. Responsible for ensuring outreach materials reach community organizations, recruiting volunteers/members/donors, and reaching out to their communities. These special volunteers help ensure that youth across the province can access our service.

The 2013 Ambassadors Team has been selected. We will begin recruiting for the 2014 Ambassador Team in the fall, at which point you can complete and submit an application online or by fax or mail.

We are committed to reflecting the diversity of the communities we serve. Youth Line actively seeks to invest in the leadership development of trans youth, racialized youth, indigenous youth, youth with disabilities, rural youth, and youth living in Northern Ontario. For more information on the Provincial Outreach Ambassador Program at the Youth Line, please email or call 1-888-687-9688 ext 229.


Fundraising and Administrative Volunteers

This is an opportunity for youth and non-youth community members to make a contribution to the Youth Line where we need it most. It may not seem exciting, but administrative and fundraising support allows the small staff team at the Youth Line to accomplish so much more than we ever could without your help. 
Duties may include:

  • Assist Fundraising Coordinator with mail campaigns and/or phone campaigns
  • Assist with donor appreciation
  • Assist with maintenance of the donor and referral resource databases
  • Assist Outreach Coordinator with assembling outreach materials packages

For more information about being a fundraising or administrative volunteer, contact our Executive Director, Gitanjali Lena at


Events Volunteers

Every year the Youth Line holds two major events: Line Art Auction and Community Youth Awards. These two very different events each require a team of energetic go-getters on event day to help us make it happen.

Duties/roles may include:

  • Set up and tear down for events
  • Art Wrapping
  • Registration
  • Art runners
  • Cashiers
  • Greeters
  • Raffle ticket sales
  • Committee membership

For more information about becoming an events volunteer please email our Executive Director, Gitanjali Lena at