Who We Are

Mission, Vision & Values

Our Mission

The Lesbian Gay Bi Trans Youth Line exists to provide service for youth, by youth that affirms the experiences and aspirations of lesbian, gay, bisexual, transsexual, transgender, 2-spirit, queer and questioning youth in Ontario. Working within an anti-oppression and anti-racist framework, we provide leadership opportunities, outreach, confidential peer support and referrals by telephone, texting and online.

Our Values

In all aspects of our work and throughout the organization, as we pursue our mission, we live by the values listed below. Together, they provide a picture of who we are and how we want to be:

Caller-centered and Non-judgmental

Youth Line callers know their own experiences best and are able to make choices that are right for them. We offer information to callers to support them in making informed choices. We strive to understand the experiences of queer youth in society and recognize that it often includes oppression based on sexual identity, age, gender, race, ethnicity, class, religion, ability and other factors. We offer support, not advice; affirmation, not judgment.

Respectful and Inclusive

We all have something to contribute. Everyone involved in the Youth Line strives to create a climate within the organization where opportunities exist for meaningful participation, the contributions of all individuals are valued, information is shared and diversity of opinion is valued. We believe in decision-making that is as open and inclusive as possible, leadership that is shared and mutual accountability among volunteers and staff.

Committed to Confidentiality

In all aspects of our work, we are guided by the need to maintain the confidentiality of personal information and we respect the caller’s anonymity.

Embracing Diversity

We strive to create an organization that reflects and embraces the diversity of our communities. This is reflected throughout the organization in our phone line service, our work with other organizations and how we work with each other.


We support callers in making self-directed, informed choices about sex and sexuality. We affirm peoples right to choose how to define their sexuality, how to express it and with whom.

Building a Learning Community

We believe it is the right and responsibility of each person involved in our organization to contribute to the development of the Youth Line as a community of people learning together. We encourage each other to develop new skills and awareness, we share knowledge with each other and we celebrate our strengths and successes.

Collaborating, Networking and Partnering

We believe the Youth Line is an important part of a larger collection of services for youth and must work, as much as possible, in collaboration with other organizations. We work with others, and share resources, to expand the communities capacity to serve queer youth and to enable us to achieve our mission as efficiently and effectively as possible.